Generally, we collect two types of information from our clients and/or users of our website, including:
Personal information, which includes but is not limited to the client’s name, residential address, identification and/or passport number, date of birth, email address, employment details, information relating to financial circumstances, investment experience (collectively “Personal Information”); and
Traffic pattern information relating to the users on our website.
Personal Information is collected at the time when the client applies for an Crest View International trading account (this would include a demo account as well) and through any other communications that the client may have with our representative(s) during the course of their relationship with us. Crest View International will limit the collection of Personal Information to what is necessary in order for us to provide you with the required products and services.
Crest View International may also collect other information from time to time, such as through client surveys used for research and feedback purposes in our efforts to continuously improve on the quality of our services and the products we offer. Personal Information collected online may be consolidated with other information provided to Crest View International by the client either via physical copies or other sources. Information may also be collected indirectly from monitoring or other means such as recording of telephone calls and monitoring of emails. In these circumstances, the information is not accessed on a continuous or routine basis, but may be used for compliance or security purpose.
PURPOSE FOR COLLECTION, PROCESSING AND DISCLOSURE OF PERSONAL DATA
Generally, Personal Data and aggregated information collected are used for the following purposes:
To provide our products and/or services to our clients, which shall include:
the execution or administration of any transaction(s) requested and/or authorised by our clients.
Crest View International does NOT share, process or disclose Personal Information to business partners or third party service providers for marketing purposes.
TRANSFER OF PERSONAL INFORMATION OVERSEAS
To the extent that Crest View International may need to transfer Personal Information outside of Singapore (such as for data storage, data management and/or consolidation purposes), whether to our parent company, group companies, business partners or third party service providers or simply to data storage facilities, we shall do so in accordance with the Personal Data (Privacy) Ordinance (Cap 486) (“PDPO”) and ensure that the standard of protection applied to Personal Information so transferred is comparable to the protection required under the PDPO.
Generally, when Crest View International requests for Personal Information in the course of providing you a service and/or product and where you provide us with such Personal Information, there is implied consent that you agree to provide us with your Personal Information in order for us to provide you with the requested service and/or product.
Personal Information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. Crest View International shall cease to retain Personal Information or remove the means by which Personal Information can be associated with particular clients, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer valid and retention is no longer necessary for legal or business purposes.
ACCURACY AND CORRECTION
Crest View International endeavours to ensure that your Personal Information is as accurate and up-to-date as possible. We usually send out an annual reminder to our clients to inform us of any change to their Personal Information or business information. However, you may contact us at any time if you wish to correct, amend or update your Personal Information or business information.
You are also entitled to certain access rights to your Personal Information. To make a request, please contact us by completing this form; whereupon your request will be acknowledged and acted upon generally within thirty (30) days of receipt of such request. If for any reason, we are unable to accede to your request, you will be notified accordingly.
Please note that Crest View International is entitled to charge a reasonable administrative fee for this service which you will be advised of prior to us acting upon the request.
Crest View International has in place various security procedures, technical and organisational measures to safeguard your Personal Information. To protect against external attacks, we have in place robust firewalls and security measures to detect, isolate and prevent against hacking and other malware intrusions to our IT systems.
EUROPEAN UNION GENERAL DATA PROTECTION REGULATION (EU GDPR)
In addition to its obligations under the PDPO, Crest View International complies with its obligations to individuals in the EU as set out in the EU GDPR.
The Data Protection Officer
Crest View International
18F One Hysan Avenue,
Email: [email protected]
Phone: +852 5803 3611
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects Personal Information.